From systems work to AI workforce services

OpenRich is an e-invoicing value-added center approved by the National Taxation Bureau. We help companies adopt e-invoicing and connect it to POS, payments, orders, membership and back-office reporting.

That makes the transaction chain complete, from issuing an invoice through to managing the data. The qualification also underpins the trust we are given in business systems, store management and digital transformation work.

OpenRich Technology Co., Ltd. is the OpenMoney Group company responsible for productization, market expansion, customer service and business systems integration. Our strength is building the systems a business actually needs — from custom software, the OpenClever seven-in-one business system, PayWay e-invoicing, POS and LINE@ customer engagement through to DonBaby AI Agent and DonBaby Account Manager — forming a complete service chain from front counter to back office.

Starting from what actually hurts

We do not simply supply a tool. We start from the problems owners face daily: messages missed, replies too slow, handovers difficult, a POS that only takes payment, members who never return, invoicing and payments living apart, inventory and reports always out of date, and sales follow-ups nobody owns. We treat these as one operating chain, and use systems and AI to connect the data, the process and the customer conversation.

Capabilities that work together

Over the years we have built capability in software engineering, communications, platform operation, retail and e-commerce, food production and distribution, e-invoicing, POS, CRM, ERP, cloud systems and AI. These are not separate skills; in today's digital transformation they depend on one another. What a client wants is a solution that lowers cost, raises efficiency and accelerates growth — not a pile of tools to assemble themselves.

From onboarding to after-sales, in one place

The hardest part of adopting a system is rarely the purchase. It is getting staff to actually use it, getting data to actually accumulate, getting the process to actually improve, and letting the owner actually see the result. Through requirements interviews, configuration, knowledge-base setup, training, after-sales support and continuous improvement, we turn a product into part of how the work gets done.

Where we are heading: AI workforce services

We are moving from traditional systems work towards AI workforce services. DonBaby AI Agent is not an AI that only answers: it takes an assignment, clarifies the requirement, breaks it into steps, runs the process, tracks progress and reports back. As companies come to need round-the-clock response, cross-platform message handling, automated follow-up, reminders and data organization, this product line grows more valuable.

To clients, OpenRich is the partner that makes a business easier to manage, customers easier to bring back, staff more efficient and operations clearer to the owner. To investors, it is a technology company with years of systems experience, multiple product lines, cross-industry cases and an AI growth curve. Its value lies not only in today's products but in turning years of process experience into practical capability for the AI agent market.