Business
A set of capabilities that support operations together
This is not a stack of separate tools. It connects the inquiries, orders, payments, invoices, inventory, members, support, follow-ups, reports and decisions of an ordinary working day into a closed loop you can manage.
Our Business
Opendoor, OpenClever, PayWay, OpenBook, DonMoneys Shopping, the custom DonBaby AI Agent and DonBaby Account Manager together form a complete product and service ecosystem.
This is not a stack of separate tools. It connects the inquiries, orders, payments, invoices, inventory, members, support, follow-ups, reports and decisions of an ordinary working day into a closed loop that can be managed, tracked and steadily improved.
PayWay and e-invoicing are among our most important capabilities. As an e-invoicing value-added center approved by the National Taxation Bureau, we handle adoption, issuance, data integration and process alignment, so POS, e-commerce, membership, payments and invoice data form one consistent transaction chain. That qualification also underpins the trust placed in us by restaurants, retailers, online sellers, stores and any business that must keep formal transaction records.
Opendoor | Custom Software Development
Opendoor is the brand front for the custom development capability that OpenRich and Info-Rich have built over many years, aimed at companies whose processes off-the-shelf software cannot handle. When personnel, products, customers, cart, suppliers, finance, warehousing, purchasing and sales, e-invoicing, approvals and reporting all need to become one system, Opendoor starts from a requirements interview and breaks the company's own way of working into data, permissions, functions and interfaces. Its core value is keeping know-how in the system rather than in a few people's heads.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| Development approach | Mostly one-off outsourcing or template edits — the screens get finished, the process rarely gets examined. | From requirements interviews and process analysis through database, permissions and APIs to ongoing maintenance — turning a custom requirement into a durable system asset. |
| Maintainability | Once the original engineer leaves, maintenance costs tend to rise sharply. | Modularity, clear specification and standard procedure lower the cost of handover and make future extension straightforward. |
| Enterprise integration | Often just a single website or a single function. | Integrates ERP, CRM, e-commerce, membership, inventory, finance, reporting, e-invoicing and AI workflows. |
| Value at adoption | After delivery, the client is left to work the process out alone. | We help turn internal processes into system logic, so data and responsibility are clear. |
OpenClever | Seven-in-One Cloud Business System
OpenClever is a seven-in-one cloud business system covering website, e-commerce, retail, ERP, CRM, EIP and business intelligence. For restaurants, retailers, stores and chains, a POS should be more than a payment terminal — it should be an engine for repeat business. Every purchase becomes customer data; every transaction connects to membership, invoicing, inventory and reporting, so the numbers tell the owner what to do next.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| System scope | Most POS systems focus on payment, printing and basic reports. | POS, ERP, CRM, e-commerce, membership, BI and e-invoicing in one system, consistent from front counter to back office. |
| Repeat business | Most systems record the transaction and do nothing to bring the customer back. | Works with Line@, membership and campaigns to turn one purchase into the next visit. |
| Management view | Owners often have to export from several places before they can see how things are going. | Transactions, inventory, membership, invoices and reports in one place, so management is current. |
| Flexibility | Packaged software is bounded by its fixed feature set. | Modules can be combined for the industry and the store, and connected to custom development and AI services. |
PayWay | E-invoicing & Transaction Integration
PayWay is our brand for e-invoicing and transaction integration, connecting sales, collection, invoicing and back-office data. With our status as an e-invoicing value-added center approved by the National Taxation Bureau, we help companies adopt e-invoicing in a compliant, stable and auditable way, aligned with POS, e-commerce, payments, membership data and reporting.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| Regulatory standing | Some vendors offer only a plug-in or a single point of integration. | OpenRich is an e-invoicing value-added center approved by the National Taxation Bureau — a formal basis for the service. |
| Process integration | Invoicing, POS, e-commerce and payments usually sit in separate systems. | Transactions, payments, invoices, membership and reporting become one continuous data chain. |
| Management value | Invoice data that does not connect to operating data is of limited use. | Invoicing becomes more than a compliance task — it becomes sales and financial data. |
| Adaptability | A standalone invoicing service rarely bends to a company's particular process. | Connects to OpenClever, Opendoor and custom development to suit different business types. |
OpenBook | Social & Video Platform
OpenBook carries forward the spirit of the DonNet community as a platform for social video and merchant visibility. Where DonNet once gathered a large and active user base, OpenBook takes a new-generation approach, combining video, membership, points, merchant push, influencer commerce and cross-border retail. It is not only a content platform: it is how merchants reach their audience through community, video, AI-driven push and online sales.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| Platform position | On most social platforms merchants build their own traffic, and reach is easily diluted by the algorithm. | Video, membership, points, storefront, referral and AI push together strengthen visibility and the chance of a sale. |
| Merchant services | Most platforms offer only space for posts or short video. | Extends to listing products, member interaction, points incentives, community traffic and completed sales. |
| Data retention | Social interaction stays inside the platform, leaving merchants little data they can work with. | The DonNet architecture connects membership, orders, points, payments, logistics and customer service. |
| Long-term view | Most platforms are oriented towards content traffic. | Entering through social video, then connecting merchant visibility, online sales and membership. |
DonMoneys Shopping | Our Own Store & Product Operations
DonMoneys Shopping is our own store and product operation, connected to the DonNet portal, membership, cart, payments, logistics, e-invoicing, customer service and points. It means the group does not only build e-commerce tools for clients — it proves membership, transaction, push and support processes on its own products first. What we learn there sharpens our understanding of retail, membership and repeat business.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| Role of the store | Most stores are about listing products and taking payment. | Group membership, points, e-invoicing, support and back-office systems together close the transaction loop. |
| Proven in operation | Many vendors build tools for clients without operating anything themselves. | We test products, membership, campaigns, support and repeat-visit processes in our own store. |
| Use of data | Transaction data usually stops at the order list. | Becomes member segmentation, product strategy, campaign push and AI service scenarios. |
| Group connection | A standalone store rarely extends into systems services. | Connects to OpenClever, PayWay, DonBaby Account Manager and the DonNet platform. |
Custom DonBaby AI Agent | AI Staffing Built Around Your Process
The custom DonBaby AI Agent is AI staffing built around a specific company's processes, departmental tasks and management rules. It is not a chat tool answering FAQs: within the authority it is given, it enters the working environment to take assignments, clarify requirements, break work into steps, organize data, operate systems, track progress and report back — returning for instruction when it meets a permission boundary or a matter of consequence. Customer service, administration, sales, documents, monitoring, reporting and internal processes can be redesigned step by step as workflows AI can share.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| Depth of customization | Most AI tools offer generic conversation or fixed templates. | Workflows designed around your departments, procedures, permissions, systems and data. |
| Task capability | Most chatbots handle one question at a time. | Takes an assignment, breaks it down, tracks it, keeps records and reports back — closer to a colleague than a tool. |
| System integration | Most AI can only produce text in a chat box. | Works with forms, documents, internal platforms, web operations, data organization and monitoring alerts. |
| Control & safety | General-purpose tools rarely carry internal permission and approval logic. | Approval, escalation, audit trail, data boundaries and human sign-off can all be set to your rules. |
DonBaby Account Manager | Omnichannel Service & Proactive Conversion
DonBaby Account Manager is the standardized product in the DonBaby line for customer service, sales and customer relationships. It offers omnichannel integration, an AI knowledge base, RAG-based accurate answers, an AI reply assistant, professional review mode, contact attributes, tagging, proactive website push, bulk outbound messaging and automation rules. Line, Facebook, Instagram, Email, Telegram, TikTok and website chat come into a single back office, and every inquiry becomes an opportunity that can be tracked, categorized, followed up and converted.
| Aspect | Typical in the market | OpenRich advantage |
|---|---|---|
| Channel integration | Staff keep several platforms open at once, and messages get missed. | Messages from every platform in one place — wherever the customer is, you can answer there. |
| Answer quality | Human service varies with experience, mood and how busy the day is. | AI drafts from the knowledge base and a person reviews — speed without losing accuracy. |
| Proactive selling | Most service desks wait for the question to arrive. | Tags, proactive push, automation rules and bulk messaging drive return visits and conversion. |
| Customer data | Chat histories scatter, and never become an asset. | Contact attributes, tags and conversation history accumulate into a customer database you can segment and track. |
A closed loop, working together
Our business is not a list of separate products but a set of capabilities that support operations together. Opendoor handles the unusual process; OpenClever handles the everyday; PayWay and e-invoicing complete the compliance side; OpenBook and DonMoneys extend platform and commerce; the custom DonBaby AI Agent takes on internal process; DonBaby Account Manager takes on service, sales and customer relationships. Working together, they close the loop from acquisition through sale, invoicing, inventory, membership and support to the next visit.